Job Description

Our Mission Statement

Transforming the shared mobility customer experience for good by managing a platform of sustainable vehicles and professional drivers.

Looking To Move People?

We are passionate about helping people reach their destination in the most comfortable, efficient, stylish and sustainable ways possible, and believe it's equally as important to create great lives for our team members and their families.

Who is Kaptyn?

Since 2016 we've been on a mission to make transportation more efficient, enjoyable and accessible. We started by creating an innovative software suite to help transportation companies manage their operations. It was a good start, but we knew that we could have a bigger impact. So, in 2019 we decided to purchase two of the best fleet operations in America and combine them into a force for change. In 2020 we will unveil the future of transportation and are looking for passionate team members to join us to advance our mission. Our commitment to creating a better experience in a better way is fueled by a belief that the transportation industry needs to focus less on eliminating drivers and more on empowering them. We are also dedicated to making every ride as sustainable and enjoyable as possible, while being a model for other companies to emulate.

About the role

As a Transportation Coordinator - Airport for Kaptyn, you will serve a critical role as a primary point of contact for our customers wishing to book our services at the airport. As one of the first face to face points of contact, your interaction sets the tone for our customer experience.

What we need you to do:

• Provide information, answer questions and help direct customers to the appropriate queue or location for their vehicle pick up
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Acknowledge and resolve customer complaints, escalating to a supervisor as appropriate
• Knowing our products inside and out so that you can answer questions

• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Respect and maintain confidentiality of client, company and team member information.
• Perform other related duties as required

What you need to have:

• High school diploma or equivalent
• Prior sales experience is helpful
• Outgoing, pleasant personality and strong communication skills
• Energized by helping people begin and end their visit to Las Vegas
• Ability to stay calm when customers are stressed or upset
• Ability to learn ticketing and/or scheduling software

Kaptyn

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